Frequently Asked Questions
“Do you deliver?”
Not at the moment, however you can pick up.
“How much is postage?”
A small package will cost via NZ Post $5. It’s usually that up to about 3 kilo’s but the catch there is, if the parcel is bulky it will cost more as size does make a difference too. Courier is $6.50 and rural is also a little more expensive. The best thing to do is contact me and I will give you an accurate cost.
“How long before I receive my order?”
Usually in a day or two as we post first thing the next morning following receipt of your order. When you receive a shipping notification to say your order has been completed –
South Island: 1-2 business days, North Island: 2-3 business days. Rural delivery: Add 2-3 extra days to the above
“Do you ship internationally?”
Yes we do. However it is a good idea to let me know what it is you are wanting to order and I can give you an accurate shipping cost.
“Do you give refunds if I return an order?”
If there is a problem with your order you have 14 days to notify us. Your item must be unopened and in the same condition that you received it. It must also be in the original packaging to be eligible for a return. If the item/s have been damaged in transit you will need to notify me immediately
“Do you have a shop?”
No, just online at the moment.